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  Hospital care can be a complex high-tech maneuver or a remarkably simple act. As president and CEO of Anna Jaques Hospital, a nonprofit community hospital in Newburyport, Mark Goldstein has seen the full spectrum. When Goldstein witnessed a nurse pulling a computer on wheels into a patient’s room, he noticed her frustration as the equipment bumped against the door’s threshold. Goldstein checked in with her and heard the nurse’s concern firsthand. “The very next day,” Goldstein says, “we sent maintenance there and removed all the thresholds. It was a simple, no-cost solution.” Another t
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